Refund Policy

Your Satisfaction Matters

At Primora Collective LLC, we appreciate the trust you place in us. We work hard to deliver a professional, supportive experience. If something about your experience doesn’t meet expectations, we want to hear from you and help determine the best next step.

Cancellations & Refunds

If you believe our services are not the right fit, please contact us as soon as possible. You can reach us by email at cs@primoracollective.com or by phone at (866) 978-7315. We will review your concerns and discuss whether cancellation is the most appropriate option.

Requesting a Refund

If you choose to discontinue services, we offer a straightforward refund process:

Cancellation requests may be submitted at any time. Once we receive your request, we will begin the refund process and confirm that it has been initiated within 30 days. Refund timing may vary. Depending on your payment provider, your refund may take 1–2 billing cycles to appear on your statement.

How to Request a Refund

To request a refund:

Contact our support team at (866) 978-7315 or email cs@primoracollective.com

Provide a brief explanation of the reason for your cancellation (this helps us improve). Our team will handle the remaining steps and keep you informed as the request is processed.

Our Commitment to Quality

Your experience matters to us. Primora Collective LLC is committed to maintaining clear communication, professional standards, and a respectful, client-first process. If there’s an issue, we will do our best to address it promptly and thoughtfully.

Questions? We’re Here to Help

If you have questions about this Refund Policy or need assistance with a request, contact us:

Phone: (866) 978-7315
Email: cs@primoracollective.com